The TRUSTe program does not cover information that may be collected through mobile applications.
How our site works
How we collect and use your Personally Identifiable Information
dLife does not require you to provide us with any PII in order to use the Website. Unless you provide PII to dLife through the Website, we will not collect any PII from you. However, in order to sign up for newsletters, qualify for offers from marketing partners, participate in sweepstakes, and participate in certain features like message boards and other chat features, you will need to provide certain PII to us (for example: your name, physical address, email address, date of birth, personal health information). We use this data to tailor your site experience, display relevant content, and display the content according to your preferences. dLife also tracks and collects aggregate behavioral information regarding how visitors use our Website, the areas of our Website that are visited, geo-location, browser operating system, domain names, access times, and referring Website addresses. This information is used for analyzing the use of our resources, troubleshooting problems, preventing fraud, and improving our services.
We may use information collected in numerous ways, including, but not limited to:
- Targeted and relevant advertising
- Providing personalized information via electronic delivery and/or postal mail
- Providing general and administrative information about membership
- Feedback on editorial, marketing, and promotional purposes
- Targeting advertising messages to visitors using dLife third party technology partners once visitors leave dLife.com
- To inform you of other services or Websites available from dLife or its affiliates
- Providing contact information to dLife marketing partners that you have explicitly authorized us to share your information with, and whose offers you have elected to receive via electronic delivery, telemarketing and direct mail; or other businesses that provide food products or other services that may be beneficial for, or are developed specifically for, people with diabetes.
When you sign up on the dLife Website, you may receive email communications from dLife and dLife's marketing partners that are specific to diabetes-related products or services, and which may use the words "diabetes," "diabetic" or other indicators that the recipient may be a person with diabetes. If you do not wish to receive such communications, then you may deactivate your account.
You may choose to stop receiving our newsletter or marketing email by following the unsubscribe instructions included in these emails or you can contact us at firstname.lastname@example.org
Visitors who have provided personally identifiable information may elect to have their data deactivated from our files, or kept from being used for purposes other than the service requested, by following the instructions described in the "Contact Us" section of this policy. If you elect to have your data deactivated from our files this will compromise your future ability to log into dLife.com.
We may provide your personal information to companies that provide services to help us with our business activities (e.g., to provide email newsletters). These companies are authorized to use your personal information only as necessary to provide these services to us.
When you sign up on the dLife website, you may receive email communications from dLife and dLife's marketing partners that are specific to diabetes related products or services, and which may use the words "diabetes," "diabetic" or other indicators that the recipient may be diabetic. If you do not wish to receive such communications, then you may deactivate your account.
When You Place an Order
When you place an order on our Website, we collect your name, email address, mailing address, credit card number, and expiration date. The personally identifiable information we collect when you place an order on our Website may be used for any of the following purposes: (1) to fulfill your requests for products and services; (2) to notify you of order, delivery, and shipment statuses; (3) to provide you with offers from dLife; (4) to contact you when necessary; (5) to review Website usage and operations; (6) to address problems with the Website, our business, or our products and services; and (7) to protect security or integrity of the Website and our business.
Your personal information may be shared with reputable third-party associates of dLife who work with us to provide products and services to our customers.
dLife shares information with third-party intermediaries for shipping and billing purposes, and with other third-party intermediaries who provide a service for dLife to help us operate our business and the Website, or administer activities on our behalf. These companies do not retain personal information or share it with any other parties. These companies may include but are not limited to Braintree Payments, Magento, United Parcel Service, Federal Express, Visa, Mastercard, Discover, American Express, and others.
dLife may also provide aggregate statistics about our customers, sales, traffic patterns, and related Website information to reputable third-party vendors.
dLife does not share credit card information with third parties.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We post customer testimonials/comments/reviews on our Website, which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.
Content and Advertising
dLife content is not influenced by advertisements or any other commercial influence.
We will also release your PII to third parties if we believe the release of such information is necessary (i) to comply with the law (e.g. a legal process or a statutory authorization), (ii) to protect or enforce our rights, or (iii) as part of a reorganization, consolidation, merger, or transfer of substantially all of the assets of dLife.
Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
Updating/Accessing/Amending/Correcting Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by making the change on our member information page or by emailing our Customer Support at firstname.lastname@example.org.
Please note that users cannot update or delete previously submitted information on mydiabetesoffers.dlife.com. If your information (such as your email address) should change, we ask that you re-submit a registration form or request.
Cookies and other tracking technologies
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns
3rd Party Tracking
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers' or Users' personally identifiable information.
We care about the safety and security of your PII. We use industry-standard technology to keep your personal information and information you have entered into our site as secure as possible. We have also put in place privacy protection control systems designed to ensure that your personal data remains safe and private. When you enter sensitive information (Personal Health Information) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
Please note that dLife will never request your personal information by sending e-mails. We only collect such information on our Website. If you receive an e-mail solicitation purporting to be from us, please do not respond to it. Instead, please contact us immediately at email@example.com.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
dLife does not knowingly collect PII from anyone under thirteen (13) years of age.
Links to other Web Sites
Social Media Widgets
If you have questions or concerns about any of our information collection or handling practices, or if you wish to change or remove any PII provided to us, please contact us by e-mail at email@example.com or by postal mail at dLife, a LifeMed Media, Inc., 101 Franklin Street, Westport, CT 06880 ATTN: Member Services.
Your access to and use of the Site requires acceptance of dLife's User agreement. Read more about our User Agreement here.
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