Yesterday when I left work I was ready to rip through the computer because I was so annoyed with a certain medical supply company.
 

I have taken a backseat to figuring out if my insurance company will cover my Dexcom sensors since I got involved with a company (paid for by my employer) who helps patients sort through these types of situations. I believe my rep is also a nurse, because she is quite often out of the office. So when I'd send casual emails if I hadn't heard from her, I frequently got an auto response saying she was out of the office. This kind of annoyed me, actually.

Anyway, L's Feb. 6 update looked like we were making progress. Someone at the supply company had actually called her back and was apparently working on getting a predetermination or preauthorization, which was required by the insurance company. A week later when I hadn't heard an update, I emailed L for another status report.
 

Yesterday afternoon I read this:
Hi Michelle,
I was out of the office on Friday but I have heard nothing yet. I just left another message for S to give me an update. Then I called XX Insurance Company and the representative said she had no record of a request for a predetermination or a preauthorization. I will call S again tomorrow.
 

Well at this point I had had it. I had numbers for people at the medical supply company and if they weren't going to respond to the health advocate then I was going to call and open a can of whoopass! This was getting ridiculous and I was down to one sensor.
 

Since I'm on the opposite coast from the supply company and didn't want to leave an angry voice mail, I flagged the email so I'd remember to deal with it this morning. And then of course I was swamped this morning and had so many emails that my flagged reminder got buried and I forgot. Until I got back from lunch.
 

I had two messages from L five minutes apart that left me pumping my arms in the air and quietly saying "Yeesssssss!!!" Finally after months of missed phone calls and people dragging their feet, I have an answer. My insurance company will pick up 80% of the cost of the sensors after my deductible is met.
 

Dex has saved me more times than I can count lately. This is a fabulous feat and I am super happy I made the decision to fight.