A recent tweet from my friend A. introduced me to a comic-strip blog that shows life as it really is for telephone-based customer service professionals. Having worked in phone-based support myself, I know his work rings as true to call-center life as Dilbert does to life in a high-tech company.

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Diabetes: It sounds like such an ugly thing. The sound of the word diabetes makes me think something bad. When you hear the word said you're probably not thinking it is a good thing. DIABETES, I say it out loud to myself and I attempt to analyze it. The first part of the word says "Di" pronounced "die". DIABETES, I say it again. Why are you such an ugly sounding word? Can we rename you "beautiful-abetes"? That sounds a lot better. When you hear "diabetes" your mind instantly associates with bad. But, if our disease name was a word that didn't make you say "di(e)", I bet we wouldn't have as many people feeling sorry for us. How about "liveable-abetes"? I could LIVE with that!

I don't know, maybe a bunch of us could get a petition together to change the name?? I would personally take it to congress to see about getting that done!! (Just some food for thought).
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