We found 4 result(s) that match your search "customer service problems":Search Results
Categories: Type 1 Type 2 Insulin & Pumps Emotions
Tags: anger customer service problems frustration pumps tossing out the pump
Views: 1385
I'm writing two posts today because I am so incredibly frustrated I really need an outlet. I am about to start throwing things through the wall (which I really don't think my neighbors would appreciate). Particularly, I'm going to throw my stupid pump through the wall (I know they really won't appreciate that!). I have been having a lot of trouble with it since day one. The worst part is that I am having so much trouble with the company and getting help. (READ MORE)
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Categories: Type 1 Type 2 Insulin & Pumps In the News Real Life
Tags: delivery OmniPod PDM
Views: 4165
Three weeks now I have been waiting for OmniPods new personal diabetes manager (PDM) to arrive. It was actually a chance phone call to OmniPods customer service number that gave me word about this new product. I was nearing the last days in my previous place of residence and called to change the address on file for my automatic pod shipments. Near the end of this phone call, the service rep mentioned a promotion for a new PDM they were launching. (READ MORE)
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Categories: Type 1 Type 2 Real Life
Tags: college disability services limitations
Views: 1966
Both of my doctors, my endocrinologist and the doctor in charge of my bio-identical treatment, have sent disability status letters for me. It actually took very little effort, despite the initial feedback from the nurses in the beginning. I'm happy to get these out of the way and go forward with the process. I'll also be writing my own letter to support my case with a personal note.
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Categories: Type 1 Type 2 Insulin & Pumps Highs & Lows Real Life
Tags: frustrations with the pump going off the pump Lantus and Humalog
Views: 1501
I started using a pump back in October of 2007. It was a rough and terribly rocky start. The pump company wasn't helpful and left me stranded in the dark with this new technology. There were moments that it left me sobbing over the phone to my mother, claiming that I was seconds from throwing the expensive device against the wall. My A1c climbed from 6.9 to 7.6.
After about six months of that and some help from the online community, I finally got the pump closer to being stabilized to my life. It still wasn't pretty. My A1c plateaued around 7.3 and 7.4. I couldn't seem to make the pump fit with my life, despite what everyone was saying. Apparently, I wasn't as stable as I needed to be with my schedule.
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