Diabetes Mine
Three weeks now I have been waiting for OmniPods new personal diabetes manager (PDM) to arrive. It was actually a chance phone call to OmniPods customer service number that gave me word about this new product. I was nearing the last days in my previous place of residence and called to change the address on file for my automatic pod shipments. Near the end of this phone call, the service rep mentioned a promotion for a new PDM they were launching. For one hundred fifty bucks, an existing customer could upgrade to the new device which has a larger, color display, replaceable glass screen (which will be nice since my current one ended up cracking), newly designed buttons as well as all the goodies of the first generation PDM.
A quick exchange of credit card info and updated mailing address a couple of days later and the OmniPod representative told me the PDM would ship June 15th. It should have been here by now. I have high confidence in the team working at Insulet, as they have not let me down yet and have, in fact, provided wonderful service in the past 18 months I have been a customer. But my excitement and hopeful optimism for an increased user experience with this next generation product is turning into mild frustration and curious desire to know what the holdup is.
I will give the Monday through Friday crew at Insulet a call after this weekend to get an update. I have read some responses from people who have already received theirs, so I know it is just a matter of time now. So far, there has been good news to report... and I am ready to shed some myself in quick time.
