I use an insulin pump to manage my diabetes. The pump I use is from Minimed. I have always felt like they have taken good care of me and speak very highly of them.

Don’t get me wrong, I still think they are a good company but I was a little annoyed by a couple of things that happened.

First, I am signed up for the automatic refill program. Every three months a new box of my pump supplies shows up at my door and usually a little earlier then I need to I feel safe and secure. For whatever reason, my quarterly shipment was not sent.

When I have to change my infusion sets, I usually ask my kids to grab my stuff out of the cabinet where I keep all my supplies while I grab up my insulin and my pump infusion set inserter. So last week I had to do a set change and opened up my cupboard to find a half empty box of infusion sets. I have plenty of reservoirs left but sets occasionally get yanked out, are faulty, or are just in a bad spot. Anyway I was taken back since Minimed always sends my stuff early.

I hopped online and checked the shipping page on their site to see when they last shipped which was over 3 months ago. I called customer service and they said that my account was changed from automatic refill to manual. No biggie. They got the order out the door and I should be good for the next quarter. Good job Minimed.

But, I got to thinking about my desire and inquiry into getting CGMS. I had started the process by sending them logs of my blood sugars for a month and they got a prescription from my doctor but still no word.

I called the rep at Minimed to ask what was going on and she said, “I am still working on it. It was denied from your insurance and I don’t know why. I am waiting on a response.” No biggie. I am used to waiting.

But this next comment bothered me.

“I was going to call you but since it was bad news I didn’t want to just yet.” Huh? I think we are all adults and I can handle a little denial from insurance. Heck, I figure I will have to jump through some hoops but please, leave that decision up to me thank you very much.

Maybe she knows that stress can raise blood sugars so she kept it from me? Something tells that is not the case.

So now I wait. She is supposed to get back to me at the end of the week to tell me what is happening.

I am not holding my breath.