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February 10th, 2012
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I'm mad. I'm so mad I'm numb.

 

You know when you've been waiting and waiting for something (i.e., a package to arrive) that you stop looking for it because you know it won't be there?

 

Well, when my DexCom starter kit didn't show up on Saturday (which I kind of knew would happen because I'm sure Saturday deliveries cost extra) I was positive I could expect it today since I was explicitly told I'd have it no later than Monday.

 

But, since I had been waiting two weeks for it, I had almost forgotten about it. Almost. I had actually been thinking about it most of the day, thinking about forgoeing the house work I have tonight to read the user's manual and watch the clock during the minimum three-hour charge time for the receiver.

 

I remembered the guaranteed delivery as I was turning into the driveway tonight. I looked in the normal place where deliveries are left, but couldn't see a package. Once I got out of the car, I still found no package. I went around the back where UPS once left a package of insulin on the air conditioner unit (when it was 96 degrees out!), I checked the side of the house, I asked The Mr. if he brought in a package. I even checked the mailbox. Nada.

 

I almost expected it. But I was still mad. The disappointment and the anger made me numb.

 

I called my DexCom rep, knowing I'd have to leave a message. "I've been waiting two weeks for something I was told I'd have in less than five days," I said. "I'm really upset. Please call me."

 

It was hard to be scathing when No. 2 and No. 3 were screaming at each other in the background. If S doesn't call by mid-morning (we're on different time zones) I'll call again. I may start calling every hour. At this rate, it would have been faster for me to have driven to Vegas where S is or even to San Diego where the DexCom distribution center is.




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Michelle Kowalski
Michelle KowalskiMichelle Kowalski, a writer, editor and photography hobbiest living in Phoenix, was diagnosed with Type 2 diabetes in February 2005. In January 2008, as part of her quest to start on an insulin pump, Michelle learned that she actually has type 1 diabetes. (Read More)
Lindsey Guerin
Lindsey GuerinLindsey is a typical, yet unique, Texas girl who loves shopping, movies and reading. She loves to travel and take risks. She dreams of diabetes cures, never-ending cheesecake and her own airplane. The rest you can discover in her blog! (Read More)
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