Support FAQ

FAQs

Please unsubscribe me from the e-mails.
How do I get my free A1c test?
How do I ask an expert a question?

How do I change my e-mail address?
I have a question or comment about something I saw on dLifeTV. Whom do I ask?
Where do I make a comment or ask a question about editorial content on the website or in the newsletters?
Your recipes do not include the serving sizes/number of servings.
I can't sign up. It says there's already a member with that name.
Please tell me what my password is.
How do I register if I live in Canada?
How do I read about diabetes events or submit an item to the dLife Calendar?
How do I find a local doctor, specialist, dietitian, educator, class, or support group?
How do I find a diabetes camp or submit a camp?
How do I find a clinical trial or submit a clinical trial?
I want to volunteer or I need volunteers.
How can I get involved or be featured on dLifeTV?
I have an idea for dLife.com. How can I submit it?
I’m writing a paper on diabetes. Can you send me information?
My organization is sponsoring a diabetes fundraiser or event. Can dLife help?
How do I contact Benno Schmidt?
How do I contact Jim Turner?
I’m interested in advertising on dLife. How do I get information? Who do I contact?
I can’t get dLifeTV on my cable system. Who should I contact?


Please unsubscribe me from the e-mails.
You can unsubscribe from emails by clicking on My Profile at the top of the page, then clicking on Edit Profile. Here, under dLife Offers and Promotions, you can uncheck the boxes for the newsletters you no longer wish to receive. You then simply hit Submit at the bottom of the form and you are unsubscribed.

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How do I get my free A1c test?
Currently, the free A1c test is only being offered to new dLife members who provide a valid mailing address during dLife registration. To get your free A1c test, enter the promo code on the second page of dLife registration. This offer is good while supplies last. Click here for terms and conditions.

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How do I ask an expert a question?
Click the "Expert Q&A" button at the top of the home page. You can search previously asked questions, check out our most frequently asked questions, or ask a new question.

The dLife Support Forum is an active forum where members are happy to share their various experiences. The forum is your best bet for a quick answer and is also monitored by registered dietitian and Certified Diabetes Educator Janis Roszler who answers questions as she is able.
 

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How do I change my e-mail address?
You can change your email address by clicking on My Profile at the top of the page, then clicking on Edit Profile. Here you can submit a new email address in the top section labeled Login Information. Then hit submit at the bottom of the form and you are done.

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I have a question or comment about something I saw on dLifeTV. Whom do I ask?
To find out about a specific episode or segment of dLifeTV, email info@dlife.com.

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Where do I make a comment or ask a question about editorial content on the website or in the newsletters?
Please send your website and newsletter editorial content questions and comments to editorial@dlife.com.

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Your recipes do not include the serving sizes/number of servings.
We include the number of servings on every recipe we post. If you find any recipes that are missing that info, please email us at info@dlife.com so that the recipe can be reviewed.

Regarding the serving sizes, however, we get our recipes from a variety of sources and sometimes those sources do not supply a serving size. Unfortunately, we have no way to create that information if the original source does not offer it.

In the cases where no serving size is given, you need to create a fraction using the number of servings to determine the serving size. For instance, when a recipe says it has 8 servings, the serving size would be 1/8 of recipe.

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I can't sign up. It says there's already a member with that name.
If you are new to the website, you must choose a name and e-mail address that is not already in use. However, there is a possibility that you have already registered and are already a member of dLife. If you would like to verify your registration and reset your password, select “Forgot Password” on the log-in page, just below the area where you would sign in.

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Please tell me what my password is.
If you have tried to sign on and have forgotten your password, you will need to reset your password in order to log onto the site. This can be done by selecting “Forgot Password” on the log-in page, just below the area where you would sign in. You will then be prompted to enter your e-mail address, and you will be sent an e-mail to reset your password.

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How do I register if I live in Canada?
dLife membership is open to all. However, at this time special offers can only be sent within the United States.

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How do I read about diabetes events or submit an item to the dLife Calendar?
You can view the dLife Calendar here.

To submit a diabetes event to the dLife Calendar, send an email to events@dlife.com.

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How do I join the dLife Community?
It's so simple to join the Diabetes Community! Click the "Diabetes Community" button at the the top of the page. Then click the blue button that reads "Not a Member Yet? Start here!" and fill out your profile.

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How do I find a local doctor, specialist, dietitian, educator, class, or support group?
Our diabetes locator is a great place to start your search for a local doctor, specialist, class, or other resource. Click here to view the list of databases that you can search, find a local support group, or add one of your own.

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How do I find a diabetes camp or submit a camp?
You can view our list of diabetes camps here.

To submit a camp to the dLife website, send an email to camps@dlife.com.

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How do I find a clinical trial or submit a clinical trial?
You can view the clinical trials in the dLife Want Ads here.

To submit a clinical trial, send an email to wantads@dlife.com.

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I want to volunteer or I need volunteers.
Requests for volunteers and a variety of other diabetes-related resources and events can be posted in the Community Center folder located in the support forum. View that folder here.

To submit an ad for volunteers, send an email to wantads@dlife.com.

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How can I get involved or be featured on dLifeTV?
To find out about how to submit your story about living with diabetes or to read our latest call for submissions, go to www.dlife.com/realstories for more information.

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I have an idea for dLife.com. How can I submit it?
Ideas for topics and features on dLife.com can be emailed to editorial@dlife.com. Please write a clear explanation of your idea and include your name and contact information, if it is necessary to contact you. We will review your idea and contact you should we require further information.

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I’m writing a paper on diabetes. Can you send me information?
While dLife is unable to send out printed materials at this time, our website is full of information on type 1, type 2, prediabetes, and gestational diabetes. You can also visit the support forum to ask questions of the members of the dLife community.

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My organization is sponsoring a diabetes fundraiser or event. Can dLife help? 
dLife wants to help organizations as much as possible. We offer publicity on fundraisers and events through the dLife calendar. If available, we can also supply materials for distribution. Please email your request to pr@dlife.com.

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How do I contact Benno Schmidt?
You can send email for Benno Schmidt to info@dlife.com. Please add Attn. Benno Schmidt in the subject line.

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How do I contact Jim Turner?
You can email Jim Turner at jimturner@dlife.com. Your question may become his next column!

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I’m interested in advertising on dLife. How do I get information? Who do I contact?
For sponsorship opportunities with dLife, click here or contact us at info@dlife.com.

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I can’t get dLifeTV on my cable system. Who should I contact?
dLifeTV airs Sundays on CNBC. If you don’t get dLifeTV on your cable system, contact your local cable operator and ask them to add CNBC to their channel line-up.

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Last Modified Date: November 27, 2012

All content on dLife.com is created and reviewed in compliance with our editorial policy.

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by Nicole Purcell
It's been a roller coaster week for me - both in terms of stress levels and bloodsugars. I have had some real high points - feeling positive and happy and just generally great - and I've had some moments of pure panic, stress and bad decision making. Although I know that stress is likely causing the ups and downs of my sugars as well, it really is kind of a chicken and egg thing, isn't it? For example, on Sunday I spent the day in a really great place in terms of bloodsugar...